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Email US:info@trappharma.com

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FAQ

Shopping with us
Do you have my product in stock?

All products listed on our website is available. So all products are in all stock

Do you deliver the Next Day?

We do! – Many of our products qualify for Next Day Delivery. In addition, we use a brilliant courier service who can send you a 1 hour delivery notification on the morning of your delivery as well as a ‘You’re Next’ message when the driver is one delivery away!

See the individual product page to identify what delivery service available. For more information about Delivery options click here.

What delivery options do you offer?

On many of our tools. we have a few different delivery options to help you get your parcel whenever it’s convenient for you. We offer Next Day on many tools and 2 additional premium delivery services : one is “Next Day Delivery before 10.30am” and the other is “Saturday Delivery.”

You can make your selection of delivery at checkout. For most of our deliveries we require a signature to ensure they arrive safely. Please ensure someone is available at your work or home to take in the delivery.

How do I know when my order has been dispatched?

When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.

Product help
I am new to DIY and not sure which tool I need?

If you need more information about the tools you are looking at, we have created a product information page with a description of many of our tools. Take a look here. If you can’t find the tool you require, you’re more than welcome to send us a message direct from this page and we will get back to you as quickly as possible.

What warranty do I get with my order?

All our electrical items come with 1 year warranty. Many of our manufacturers offer an extended warranty if you register your purchase on their website. For more information on warranties click here.